Frances X. Frei and Anne Morriss

Frances X. Frei: Researcher, author, Professor of Technology and Operations Management at Harvard Business School | Anne Morriss: Thought leader, author, executive founder of The Leadership Consortium
Frances X. Frei is a Professor of Technology and Operations Management at Harvard Business School and a leading researcher on strategy, operations, and culture. In her 2018 TED talk on building trust in organizations, Frei highlighted redemption as her favorite human behavior. She regularly advises organizations with urgent culture change challenges, including Uber and Riot Games, where she helped to quickly address strategy, teamwork, and inclusion issues. Frei is married to Anne Morriss, a prolific author, thought leader, and executive founder of The Leadership Consortium, a leadership accelerator that helps its participants lead at senior levels of global organizations. The two work together to coach and advise senior leaders and have co-authored two best-selling leadership books: Uncommon Service: How to Win by Putting Customers at the Core of Your Business (2012) and Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You (2020).
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Flight Template Series: Navigating Hybrid Work

Lead in your Presence and Absence

Leadership is about empowering other people as a result of your presence—and making sure that impact continues in your absence. A successful hybrid environment is defined by workflows and practices that empower team members to be effective wherever they are working. These new, more flexible models of working do not simply replicate onsite practices or layer new technologies onto existing processes. Instead, they redesign workflows to take advantage of new technologies, respond to the varying needs of people, and promote creativity and freedom of action. Use this flight with your team to reimagine work, increase remote engagement, and drive deeper understanding of team members’ needs and experiences.
Suggested Questions
Types of Insights

Insight into team needs in a hybrid workplace

Optimized systems and workflows

Identification of demotivating and redundant practices

Candidate tasks for automation or outsourcing

Other Flight Templates in this series from this author

Collaborate without groupthink