Frances X. Frei and Anne Morriss

Frances X. Frei: Researcher, author, Professor of Technology and Operations Management at Harvard Business School | Anne Morriss: Thought leader, author, executive founder of The Leadership Consortium
Frances X. Frei is a Professor of Technology and Operations Management at Harvard Business School and a leading researcher on strategy, operations, and culture. In her 2018 TED talk on building trust in organizations, Frei highlighted redemption as her favorite human behavior. She regularly advises organizations with urgent culture change challenges, including Uber and Riot Games, where she helped to quickly address strategy, teamwork, and inclusion issues. Frei is married to Anne Morriss, a prolific author, thought leader, and executive founder of The Leadership Consortium, a leadership accelerator that helps its participants lead at senior levels of global organizations. The two work together to coach and advise senior leaders and have co-authored two best-selling leadership books: Uncommon Service: How to Win by Putting Customers at the Core of Your Business (2012) and Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You (2020).
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An increase in remote recruiting practices has raised important questions about how hybrid organizations attract, select, and onboard new talent—and build inclusive cultures that reliably set new team members up for success. Onboarding, in particular, is more difficult when an organization’s workforce is working remotely all or part of the time. Feelings of separateness and doubt are more likely to develop when interactions are distanced and/or infrequent, particularly for new team members with limited exposure to team norms. These feelings are even more likely to be experienced by employees who are underrepresented from the standpoint of their identity. Use this flight to revise the onboarding process for hybrid work and increase the sense of belonging for all team members from day one.
Suggested Questions
Types of Insights

Areas of exposure and opportunity in current onboarding practices

Redesigned onboarding and communication workflows

Strategies for cultural and operational alignment for new team members

Ideas for fostering belonging and inclusion

Collaborate without groupthink