Andrea Robb and Laura Clydesdale

Andrea Robb: CEO + Founder, ARCx | Laura Clydesdale: Managing Partner + COO, ARCx
Andrea Robb and Laura Clydesdale founded ARCx, an employee experience design studio, to apply decades of in-house experience in talent management and redesign, organizational process improvement, and belonging work, to create more impact for all. ARCx believes working with leaders to embrace the tough questions is the unlock to business longevity and people sustainability. They take a full system approach, not top down, in an integrated and systemic way, that links talent and culture to the business strategy and that removes barriers to contribution, connection, and equity. This approach allows ARCx to help partners become more adaptive organizations, teams, and leaders. As thought leaders leveraging their in-house careers in-house at Airbnb, Autodesk, Lucasfilm Ltd, Levi Strauss & Co, GE, and Gap, Andrea and Laura’s work and writing have appeared in McKinsey & LeanIn.org’s Women in the Workplace report, The New York Times and The Washington Post.
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Quote marks Decision-making is a proxy for power no matter the org structure. Therefore, getting the decision-making process right for your culture is critical to speed, clarity, and empowerment.

Decision-Making Retroactive Review

Categories
Description
Andrea Robb and Laura Clydesdale advocate for modern decision-making practices that distribute power within organizations. Traditional models like RACI, DACI, RAPID, and MOCHA, with their emphasis on Approvers, are outdated in today’s matrixed and flattened organizational structures. Instead, they advocate for self-managed organizations where decision-makers are empowered to make final decisions, involving others based on influence and impact. ARCx’s 2x2 matrix guides stakeholder engagement, clarifying decision authority and seeking input from relevant parties. ARCx also promotes reflection through retrospectives, focusing on improving the decision-making process rather than evaluating individual decisions. All involved parties in a decision, including the decision-maker and advisors, are encouraged to participate in these reflective sessions.
Suggested Questions
Types of Insights

Analysis of an approach to a recent decision-making process introduced

Analysis of the empowerment of the decision-maker and the involvement of key stakeholders

Analysis of the general outcome of the decision quality

Improvement and learnings to implement in the future

Collaborate without groupthink